Join our team: National Account Manager opportunity



With more sites scheduled to implement the S12 Solutions platform in 2019, we’re looking for a National Account Manager to collaborate with our clients to help them get the very best from the platform.

National Account Manager
Permanent, full time opportunity
Competitive salary, based on experience
Based in the South West – happy to travel and stay away from home as required
Reports to the Operations Director

S12 Solutions is a tech start-up based in Bath. The S12 Solutions product is an online platform, developed by a mental health professional, which makes Mental Health Act assessment processes quicker, simpler and more secure, improving access to treatment for patients and generating efficiencies in this part of the crisis care pathway. S12 Solutions is live in two sites and is scheduled for implementation this year across many more. S12 Solutions was recently revealed as one of 13 innovations selected to join the nationally-celebrated NHS Innovation Accelerator (NIA), an initiative which supports the uptake and spread of high-impact, evidence-based innovations.

We are looking for a National Account Manager to lead implementation with new sites, act as their single point of contact, help them to get the most from the platform and develop new ideas for product development. Our current client relationships are characterised by support, collaboration and warmth; it’s essential that we maintain this spirit as the business scales.

Core responsibilities

  • Developing the implementation framework
  • Working with each site to tailor the implementation framework to their needs and then leading the implementation process
  • Leading system set-up, configuration and training on site and remotely – you’ll be on site during the launch phase to help set-up users’ accounts properly and teach them how to use the platform
  • Acting as your sites’ single point of contact, liaising with the relevant people internally to find answers to client queries
  • Monitoring and then discussing site performance and strategies for improvement – maintaining and developing sites is the National Account Manager’s responsibility
  • Nurturing good relationship with your sites
  • Identify potential new services, and working with your colleagues to develop ideas, provide quotations and develop plans to implement changes
  • Other ad-hoc tasks as the business requires, such as attending exhibitions and meetings



  • Experience in a national account management role
  • Excellent communication skills – you must be able to discuss the project with commissioners while also explaining technical information to users
  •  Customer focus, and the ability to develop good relationships with others
  •  A flexible, can-do approach
  • Cultural sensitivity and change management knowledge
  • Willingness to learn
  • Happy to travel around the country and stay away from home at times


  • Project management experience/qualification
  • Account management and/or training experience with a software product
  • Previous work experience or an interest in Mental Health and/or the NHS
If you think you have the right experience for this opportunity we’d love to hear from you. You can reach the team here:

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