JOIN OUR TEAM: Delivery and Account Manager opportunities


DAM and PSM opportunities

S12 Solutions is looking for Delivery and Account Managers with project management experience to join our talented team.  Significantly for this role and our success, S12 Solutions is part of the NHS Innovation Accelerator (NIA), and NHS England’s Innovation and Technology Payment, initiatives which support the spread and adoption of high-impact, evidence-based and affordable innovations. S12 Solutions is also part of G Cloud 11, has ISO 27001 and 9001 accreditation, and is a Gold Standard Investors in People organisation.

The purpose of your role

  • Lead platform implementation from start to finish for your accounts, including on-site training
  • Meet with account stakeholders regularly to discuss performance and new product development
  • Maintain excellent relationships with account stakeholders

How you’ll perform your role  

Our current client relationships are characterised by support, collaboration and warmth; it’s essential that we maintain this spirit as the business scales.

A Delivery and Account Manager’s core responsibilities:

  • Developing and maintaining excellent client relationships
  • Working with each site to tailor the implementation framework to their needs and then leading the implementation process
  • Leading system set-up, configuration and training on-site and remotely – you’ll be on-site during the launch phase to help set-up users’ accounts properly and teach them how to use the platform
  • Acting as your sites’ single point of contact, liaising with the relevant people internally to find answers to client queries
  • Proactively identifying any issues and leveraging internal and external stakeholders to ensure timely resolution
  • Monitoring and then discussing site performance and strategies for improvement
  • Identifying potential new services, and working with your colleagues to develop ideas, provide quotations and develop plans to implement changes
  • Other ad-hoc tasks as the business requires, such as attending exhibitions and meetings

How will you know you’re performing well in your role? 

  • The platform will be launched in your account sites as per the implementation plan and on schedule
  • Your account stakeholders will be pleased with the process and ongoing performance
  • Issues will be resolved efficiently
  • Your account stakeholders will perceive you as a trusted partner
  • You’ll understand the local environment of the accounts you manage
  • The stakeholder network from organisations in each account area (such as the AHSN Network) will know who you are

Essential skills

  • Account management experience
  • Excellent relationship-building, communication, influencing and negotiation skills
  • Experience of leading projects from initiation to completion across multiple sites simultaneously
  • A flexible, can-do approach
  • Cultural sensitivity and change management knowledge
  • Willingness to learn – a growth mindset
  • Completer-finisher approach
  • Happy to travel around the country and stay away from home as required by the business
  • Full UK driving licence

Desirable skills

  • A project management qualification
  • Account management and/or training experience with a software product
  • Previous work experience or an interest in Mental Health and/or the NHS/Local Authorities

Role details and how to apply: 

  • Permanent, full time opportunities
  • Competitive salary, based on experience
  • Applications from across the country welcome
  • Reports to the Operations Director 

If you’d like to apply, please send your CV to; if you know someone who you think would be right for this role, please forward this on.

The application deadline is the 18th October.

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