Frustrated by assessment set-up inefficiencies and convinced technology could help, Amy researched the problem with AMHPs, s.12 doctors, NHS and local authority commissioners, mental health trusts, administrators, approval boards and the Department of Health and Social Care.
Research revealed the scale and complexity of the problem, and with no plans in the pipeline to address it, Amy joined forces with a development team to define the S12 Solutions concept.
AMHPs can spend hours, sometimes shifts, organising doctors to attend assessments because their lists of doctors details are not always accurate, updated or checked against the national database of s.12 approved doctors.
As such, assessments are often delayed, leaving service users distressed and at risk, and AMHPs and doctors working extended hours in stressful conditions; ED, ambulance, police and place of safety resources are absorbed during the delay and the likelihood or unlawful detention increases.
The time-consuming paper claim form process is often responsible for slow, missing or duplicate payments, which can deter doctors from undertaking s.12 work.
S12 Solutions is a platform that connects AMHPs with available, local s.12 doctors. AMHPs can also search for doctors by other criteria such as specialities and languages spoken.
AMHPs can make arrangements by calling doctors or using a messenger-style function.
AMHPs and s.12 doctors can use the platform to create, complete and submit claim forms; the electronic signatures have the same legal standing as a wet-ink signature.
The platform also provides data capture and reporting about the MHA assessment process, helping professionals to make evidence-based improvements to their services.
In early 2018, the S12 Solutions platform was piloted in two sites. Pilot outcomes include:
S12 Solutions is part of the NHS Innovation Accelerator (NIA), 2019; the NIA supports faster take-up of high impact, evidence-based innovations for patient and NHS benefit. The NIA is supporting the S12 Solutions team to accelerate adoption around the country.
Get in touch here to find out more, and the best person to help you will be in touch.
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